![]() ![]() ![]() I’ve got 4 motion sensors, 2 contact sensors, 1 range extender in my alarm setup (as well as 6 cameras) so it’s hardly a busy system and it’s all operated flawlessly for 18+ months since install. The base station is about 8 feet away from my home wifi access point and has stable connection. Some back ground info on my system - the key pad is in eyeline of the base station approx 10 feet away. Check your RSSI in the Device Health section of the Ring app, to ensure for optimal wifi signal. Learn more about Reconnecting your Ring devices in our Help Center article. My advice - try a base station reboot before trying something drastic like remove /re-add or reconfigure components if they lose contact. Quick Tip Try rebooting your router by temporarily unplugging it for 30 seconds and then plugging it back in again. This is the first time I’ve ever had this kind of problem after nearly 18 months of running this system. I’m guessing that the z-wave connection between the base station and key pad was lost and couldn’t re-establish without a reboot of the base station. Note that you will need to enter your new access code twice before saving. Once your Keypad is set up, you will be prompted to create a four-digit Owner's access code. There’s nothing in the event history for either the keypad or base station to indicate what went wrong or when. To add your Keypad to your Base Station, simply plug in your keypad and it will automatically add itself to the Base Station. Once rebooted and the system was fully on line (about 60 seconds) the keypad started to work correctly. My next step was to select reboot base station under the base station advanced settings. It was only the keypad that showed not connected. Under the advanced settings for the key pad I tried the “retry connection again”, but this didn’t work - presumably because the base station couldn’t send a signal to the key pad to restart or reconnect.Įverything else in the dashboard on the app indicated all the other system components were working well. I tried disconnecting the power cable from the keypad…but then I remembered about the battery back up so this wouldn’t reboot the keypad. I also noted that the long led indicator on the key pad was fully red - which isn’t normal, but the wifi indicator was not lit up (which is telling me that there was no connectivity issue…which is obviously not the case!) the connection between the key pad and the base station was the likely issue.the z wave connection between the door sensor and the base station was ok, becuse it triggered the entry delay.The only catch is that you need to have Owner level. the base statiion is still connected to wifi and the internet If you lost your Ring alarm code, you can reset it easily by using the reset option on the Ring app.which was successful.This told me 3 things:. ![]() With the entry delay counting down I had to disarm the system using the app. entering the code and pressing the relevant mode button I get all the chirps and the key pad is lit up), but the mode didn’t change. I’ve just had this same problem today - where I’ve come home and tried to switch the alarm out of “away mode” back to “disarmed”. ![]()
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